Undercover Luxe


Undercover Luxe is an in-depth investigation of restaurants, hotels, spas and travel experiences for the purpose of providing quality feedback to Owners and Managers.

Karen’s ten plus year experience of evaluating the best in luxury hospitality for the Five Star Diamond Award has positioned her as an expert.  Her first hand knowledge will assist you in gaining better reviews, higher rankings and a more loyal clientele.  Her evaluation is a critical feedback tool for Owners and Managers who wish to enhance their service and quality levels, add customer value and implement luxury touches to their operation.

Undercover Luxe reviews all aspects of service including:


  • Ambiance
  • Food quality and presentation
  • Room product
  • Amenities
  • Comfort levels
  • Guest satisfaction
  • Overall public image